Terms & Conditions

Article 1. Acceptance of Terms
By accessing, browsing, or using this website, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these terms, you must discontinue use of this website.

Article 2. Age Restriction
This website contains images and descriptions of tobacco and other age restricted products.
You must be of legal age to view, access, and purchase such products according to the laws of your country of residence and the jurisdiction where you access this website.
By using this website, you confirm that you meet the legal age requirement applicable to you.

Article 3. Platform Role and Order Processing
This website operates as an order facilitation and coordination platform.
Products displayed on this website are fulfilled and dispatched by independent fulfilment partners.
All orders submitted through this website are subject to verification and processing, including checks for order accuracy, availability, destination feasibility, destination compliance, and partner confirmation.

An initial “Pending” email confirms receipt of the order request and does not constitute acceptance or confirmation of fulfilment.
Order processing and fulfilment are confirmed in a subsequent communication once coordination with the relevant fulfilment partner is completed.
If a requested item is unavailable or cannot be fulfilled, the customer will be informed and appropriate options will be provided.

Article 4. Shipping, Delivery Times, and Service Availability
Order fulfilment and shipping are carried out by independent fulfilment partners using international postal or courier services.
This website coordinates the shipping process and presents available shipping options at checkout. The customer selects the preferred shipping option during checkout.

Shipments are dispatched using the selected service level where available. Shipping services may be affected by operational availability, postal restrictions, route limitations, and temporary suspensions in the dispatch country.
If the selected service is unavailable at the time of dispatch due to such conditions, the fulfilment partner may use an alternative service of comparable level to complete delivery.

Estimated delivery times typically range between 5 and 40 days depending on the destination country, customs procedures, postal handling, and the selected shipping option.
Delivery times may be extended due to customs inspections, extreme weather conditions, force majeure events, or local postal service disruptions.
Such delays, service substitutions, or routing adjustments are beyond our control, and no responsibility can be accepted for delays or changes caused by these external factors.

Article 5. Wrong or Missing Items
All orders are prepared and fulfilled by independent fulfilment partners.
During the packing process, the contents of each shipment may be documented, including product contents, packing stages, and shipping labels, and retained for verification purposes where available.

If you believe an incorrect or missing item has been delivered, you must notify us within 72 hours of delivery, provide your order number, and supply reasonable supporting information when requested.
Claims submitted after 72 hours and up to 14 days may be reviewed on a discretionary basis and may require additional verification.
Claims submitted after 14 days will not be accepted.

Wrong Items
If a customer claims that an incorrect item was delivered, the claim will be reviewed against available packing and dispatch records. If records indicate the correct item was shipped, the claim may be rejected.
If a wrong item is confirmed, the item must be returned unused, undamaged, and in its original packaging. Once received and inspected, an appropriate resolution will be offered.

Missing Items
If one or more items are missing from the shipment and the claim is validated, the customer may choose one of the following options.
1. Partial Refund
A refund equal to the value of the missing item or items is issued to the original payment method.
2. Discount Coupon (Recommended Option)
A discount coupon equal to the value of the missing item or items is issued for use on a future order.
Due to international shipping costs, missing items are not automatically reshipped free of charge.

Article 6. Customs, Duties and Import Responsibility
Orders placed through this website are fulfilled by independent fulfilment partners located outside the destination country.
All shipments are international consignments and may be subject to customs duties, import taxes, excise taxes, inspections, delays, refusal, or seizure by the customs authorities of the destination country.

The customer acts as the sole importer of record and bears full responsibility for complying with all applicable customs regulations, import restrictions, taxes, and duties in the destination country.
This website and fulfilment partners do not act as the importer, customs broker, or legal representative of the customer and have no obligation to communicate with customs authorities on the customer’s behalf.

Any customs charges, taxes, penalties, storage fees, delays, confiscation, or losses arising from customs actions are the sole responsibility of the customer.
Any such costs are non refundable except as explicitly stated in the Return and Refund Policy.
Customers are strongly advised to familiarize themselves with local customs laws and import regulations regarding tobacco and age restricted products before placing an order.

Article 7. Customs Declaration and Special Requests

Article 8. Customs Actions, Risk Allocation, and Liability Limits
Customs authorities act independently and may apply inspections, duties, taxes, excise charges, refusals, or seizure based on destination country rules. Customs regulations vary by country and may change without notice.
Neither this website nor fulfilment partners can be held liable for customs related delays, holds, seizures, refusals, losses, damages, non delivery, or related fees and penalties imposed by customs or postal authorities.
The customer accepts these risks when placing an order.

Article 9. Returned, Held, Refused, or Seized Shipments
If a shipment is held, delayed, refused, or seized by destination country customs, this is a matter between the customer and local customs authorities.
The customer is responsible for providing documentation requested by customs, paying any applicable duties and fees, and complying with destination import regulations.

If a shipment is returned to the fulfilment partner by customs or postal authorities, any return, refund, or reshipment will be handled strictly in accordance with the Return and Refund Policy published on this website. Eligibility for any resolution depends on whether the shipment is successfully returned and the specific circumstances described in that policy.

Article 10. Postal Investigations and Claim Limitations
Tobacco and age restricted products may be treated as regulated goods under certain postal or carrier rules. Due to international postal regulations and carrier policies, formal investigations, international claims, or cases may be restricted or unavailable for regulated goods.
In some cases, destination postal services may instruct customers that only the sender can open an inquiry. The customer acknowledges that the origin postal authority or carrier may not permit inquiries or claims for regulated goods and that we may be unable to initiate or pursue such inquiries.
Tracking information provided by postal or courier services may be the only available shipment updates, and escalation may not be possible.

Article 11. Billing, Invoicing & Documentation
Orders placed through this website follow a platform based fulfilment model. Upon successful payment, customers are charged for platform services, including order coordination, fulfilment facilitation, and logistics arrangement.
Any invoice or billing document issued to the customer reflects service related charges rather than the sale of physical goods.
Commercial product invoices for tobacco or age restricted products are generally not issued to customers because products are sourced, prepared, and dispatched by independent fulfilment partners operating under different legal and regulatory frameworks.
Any documents included inside a parcel, such as packing slips, are partner provided documents and do not constitute a commercial product invoice issued by this website.
Customers who require product specific commercial invoices, customs documentation, or import certificates should not place an order unless such requirements have been explicitly confirmed prior to purchase.

Article 12. Customs Communication and Intervention Limits
The customer is solely responsible for customs related matters in the destination country. Neither this website nor fulfilment partners act as customs brokers, import agents, or representatives of the customer. We do not manage customs clearance on the customer’s behalf.
Customers must communicate directly with their local customs authorities regarding customs inquiries, documentation requests, duties, taxes, excise charges, storage fees, or compliance requirements.
Where a postal or courier operator requires the sender to open an inquiry, the customer acknowledges that such requests may be restricted for tobacco and age restricted goods and may be unavailable.
Placing an order constitutes acceptance of these limitations.

Article 13. Customer Support Scope
Customer support is limited to order tracking assistance, status updates, and guidance regarding available reshipment or refund options where applicable.
Customer support does not include customs brokerage, customs clearance procedures, or communication with customs authorities on the customer’s behalf.

Article 14. Flavored Tobacco Restrictions
Certain countries restrict or prohibit the import of flavored tobacco products.
Customers are solely responsible for ensuring such products are permitted under the laws and regulations of the destination country.
Neither this website nor fulfilment partners assume responsibility for customs actions or losses related to flavored tobacco restrictions.

Article 15. Product Sourcing and Fulfilment
Products displayed on this website are supplied and dispatched by independent fulfilment partners operating in accordance with their local regulations and business practices.
This website does not hold inventory, manufacture products, or directly dispatch goods.
Fulfilment partners source products locally and ship orders to customers on a cross border basis.

Article 16: Recommended Order Quantities

Article 17: Return and Refund
All return, reshipment, and refund requests are handled strictly in accordance with the Return and Refund Policy published on this website.
This policy defines eligibility criteria, procedural requirements and applicable fees.
Customers should review the Return and Refund Policy in full prior to placing an order.

Article 18: Cancellation
Cancellation requests must be submitted before shipment dispatch.
Once an order has been dispatched, cancellation is no longer possible and any request will be handled under the Return and Refund Policy where applicable.

Article 19: Chargebacks
Chargebacks may be disputed where the platform has complied with these Terms and Conditions and where supporting documentation is available.
Abusive, fraudulent, or bad faith chargeback activity may result in account restrictions, refusal of future service, and further action where permitted by applicable law.

Article 20: Prohibited Use
You must not use this website to submit false or misleading information, use invalid or third party address details without authorization, attempt to bypass age restrictions, or request unlawful customs declarations.
We reserve the right to refuse service, cancel orders, or restrict access where misuse is suspected.

Article 21: Changes to These Terms
We may update these Terms and Conditions from time to time.
Changes become effective when published on this website.
Continued use of the website after changes are published constitutes acceptance of the updated terms.

Article 22: Severability
If any provision of these terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect.

Article 23: Limitation of Liability
To the maximum extent permitted by law, this website and fulfilment partners shall not be liable for indirect, incidental, special, or consequential damages.
Nothing in these terms limits liability where such limitation is prohibited by applicable law.

Article 24: Platform Operator and Legal Notice
This website is operated by the platform operator identified in the Legal Notice / Company Information section.
Company and operator information is made available for verification purposes to payment providers, banks and competent authorities upon legitimate request.

Platform Operator and Legal Notice
For assistance, contact the support email shown on this website. All communication must be in English.

By using this website and placing an order, you acknowledge that you have read, understood, and accepted these Terms and Conditions.