FAQ ‣ HitCubans

Frequently Asked Questions

Which shipping methods are available?

We use International Registered Mail.

Do you ship internationally?

Yes we do ship worldwide, however all customers are responsible to get his/her tobaccos into his/her country since tobacco laws vary from a country to another.

How long the order takes to delivery?

We are happy that our delivery rate is approximately 95%.
Our shipments arrive to destination country approx. within 3-5 business days (not delivery to Buyer). Because we cannot have any information about delivery time for local postal service as well as customs procedures.
Some local customs starts the customs clearance process late (10-40 days) and unfortunately we don’t know the reason.
Some shipments are processed with a delay and the delivery time may be extended up to 40 days.
So, all customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.
Please read our Shipping Policy for details.

Which payment methods are accepted?

We support most of payment methods as below;

Multiple Payment Methods–> We use AstroPay as a payment provider for accept credit card. They support most of payment methods which are credit card, local payments, faster payments, online bank transfer, etc.

Union Pay–> Chinese customers

Sofort–> Sofort is available in Austria, Belgium, Czech Republic, France, Germany, Hungary, Netherlands, Slovakia, Spain, Sweden, Switzerland.

Crypto Payments–> Global customers

Bank Transfer EU–> European customers

Bank Transfer International–> International customers

Faster Payments UK–> Faster Payments is one of the ways you can send money electronically in the UK. It’s a real time payments system.

One-click payment with your UK mobile banking. No card details required.

Connect to your bank and complete your purchase instantly!

HSBC, Barclays, Lloyds, Royal bank of scotland, Revolut and more…

Why your price is the cheaper than others?

LOWEST PRICE GUARANTEED
We are procuring all products directly and only from Official Importer.
Our cigars are in Bonded Warehouse and not subject to Customs Duties and VAT for shipper. All tobaccos & cigarettes are subject to duty free which means that not paying any duties and taxes as we are located in and thanks to this we can provide you the top quality tobaccos for lowest price. That’s the reason of our lower price than other sites.

Will I pay Import TAX when the order arrives the destination country?

TAXES & DUTIES
Our cigars are in Bonded Warehouse and not subject to Customs Duties and VAT for shipper. All tobaccos & cigarettes are subject to duty free which means that not paying any duties and taxes as we are located in and thanks to this we can provide you the top quality tobaccos for lowest price. That’s the reason of our lower price than other sites.
Please be aware that your delivery may also be subject to customs duties and taxes, over which we have no control, and which MUST be borne by you.
So, all customers must be aware of their local customs laws about purchasing online tobacco from (non-EU) overseas countries by post before place an order.
Please read our policies for details;
Shipping Policy
Terms&Conditions

Where do you ship the orders from?

DIRECTLY OFFICIAL IMPORTERS
We are procuring all products directly and only from Official Importer and directly shipped use drop shipping service.
Shipments are completed from Non-European countries.
So, all customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.

Is buying on-line safe?

We are a part of Corona Group and have been working on tobacco market since 2010.
So you can always place an order on our website with safety.

Do you declare the orders as "Tobacco"?

PLEASE NOTE THAT

We changed our shipping location on March 2024..
So, due to customs regulation in the country of origin, we should declare orders as “Tembakau” which means that “Tobacco”.
We can not declare as “Gift or your specific declaration”.

If you don’t agree please do not place an order.
All customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.

Shipping Policy
Terms&Conditions

Where is my order? Still not delivered. Still no Update...

How long the order takes to delivery?

We are happy that our delivery rate is approximately 90%.
Our shipments arrive to destination country approx. within 3-5 business days (not delivery to Buyer). Because we cannot have any information about delivery time for local postal service as well as customs procedures.
Some local customs starts the customs clearance process late (10-40 days) and unfortunately we don’t know the reason.
Some shipments are processed with a delay and the delivery time may be extended up to 40 days.
So, all customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.
Please read our Shipping Policy for details.

When will my order shipment tracking status will be updated!

First of all, you should know that your order is TOBACCO.

As we stated during the completion of your order on checkout section, all customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.

There are two possibilities;

• Destination Country Customs begins processing your order and its cleared successfully (Package passes customs without any problem.) and handled to local transfer center for delivery to you (This period takes 5-30 days and depending on customs workload and speed. This period is completely beyond our control).

After clearance from customs, destination country carrier will be updated order shipment status and you will be able to track your order. It will be delivered soon.

• Destination Country Customs begins processing your order, but it cannot pass (According to Destination Country Customs law tax or some other situation might cause it).

If this happens, order can return or not. It belongs to destination country customs rules.

For details you will need to contact your local customs administration.

If order returned you have two options;

* Request Reship–> Please read our Reship Policy.

* Request Refund–> Please read our Refund Policy.

You can find all details about it in our useful pages below;
Shipping Policy
Terms & Conditions

The status of my order shows as "Return to Sender". What should I do?

Orders may also be subject to customs problems and some countries’ customs don’t accept tobacco products and mark as “Return to Sender. Item contains prohibited contents”. So your order will be rejected and returned. Please read Return Policy for details.

I want to cancel my paid order. How can i do it?

When we accept payment, we start to shipment process within 1 day.
So, if customer wants to cancel paid order should contact us via email before shipment.
Your request will be done asap.

Please note that;
If the customer does not contact within 1 day and order has been shipped, it cannot be cancelled.